Support

Contact Us

We answer questions about the app, your account, and your dealership setup. WhatsApp is the fastest route.

You can also reach us from inside the app: open the Store tab and tap Help & Support.

Signing In

I'm not receiving the verification code

MotoBeatz signs you in with a one-time code sent to your mobile number by SMS. If it does not arrive, check that the number was entered correctly, that you have network coverage, and that SMS from unknown senders is not being filtered. Wait for the timer to finish and tap to resend. If it still does not arrive, contact us with the number you are trying to use.

I've changed my phone number

Your account is tied to the number you signed up with. Contact us and we will help you move the dealership to a new number.

Listings & Inspections

Photos or videos are not uploading

Media is compressed and uploaded in the background, which needs a working connection. On a weak signal an upload can take a while or fail. Stay on the screen until it completes, and retry on a stronger connection if it does not.

My inspection report says "In Progress"

A report is marked complete only once every required field across all seven sections has an answer. Reopen the report and look for sections with fields still empty. Comment boxes are always optional.

I closed the inspection before finishing

Leaving an unfinished inspection discards it, along with any photos or videos attached to it. Finish and save the report, then continue with the listing.

Staff Accounts

Dealers can create logins for their team from Store → Staff. Each staff member gets a role — staff, sales, or manager — and you control whether they can add cars, edit listings, add customers, and raise orders.

Staff sign in with their own mobile number and see only the dealership they belong to. A staff member cannot edit the dealership profile or delete the account. If someone leaves, open their entry under Staff and suspend or remove them.

Notifications

MotoBeatz notifies you about orders, payment and delivery updates, and activity by your staff. If notifications are not arriving, check that they are allowed for MotoBeatz in your device settings — on iOS under Settings → Notifications, on Android under App info → Notifications. Signing out of a device stops notifications for that device only.

Deleting Your Account

You can delete your account from inside the app at any time: open the Store tab, scroll to the bottom, and tap Delete Account. You will be asked to type "delete" to confirm. Deletion is permanent and cannot be undone.

Deletion is blocked while you have an order still in progress, because another dealer is relying on that transaction. Complete or cancel it first.

Staff accounts are created and removed by the dealer who owns the dealership. If you are staff and want your login removed, ask your dealer, or contact us if they are unreachable.

Full detail is in the Account & Data Deletion section of our Privacy Policy.

Privacy

Our Privacy Policy explains what the app collects, why, and who it is shared with. For data access, correction, or deletion requests, email [email protected].